Refund policy

1.Tudung Ruffle Return & Refund Policy 

1.1 Customer will ONLY get their full refund/exchange in the event of :

ONLINE STORE

• Customer received parcel with faulty item(s).
• Cancelled order with valid reason
• Item (s) ordered is out of stock.
• ‘Special case’ request which will be reviewed and finalized by management.
• It will take maximum 14 working days to process

1.2 In the event the Customer is unable to receive the delivery or collect a Product (as applicable), the said Customer shall contact the Company at the very soonest and arrange with the Company for an alternate delivery date (as applicable). In the event of failure by the Customer to contact the Company for non-acceptance of delivery/collection by the Customer (as applicable) within seven (7) days after the day on which the Product is ready for delivery/collection by the Customer (as applicable), the Order may be deemed canceled and the Company reserves the right to forfeit any amounts paid for and towards the Product. 

1.3 No cancellation fees shall be applicable with NO valid reasons. Faulty/missing packaging or product box does not include in the refund process. Fees shall be applicable.

1.4 To check the return and refund status, you may contact our customer care center via email at rufflepay@gmail.com.You shall return the Product in its original condition, unworn and unused and in its original packaging within 30 days from the date of delivery or collection to us.

1.5 In the event a refund is approved by us, the refund will be processed via the Company's voucher for the same value that you had used to pay for the Product. Any refunds for vouchers or redemption codes shall be subject to the individual terms and conditions of the respective campaign/promotion.

1.6 We and/or our stockists retain the final right to approve or reject the refund of the Product. Refund or exchange of a Product will be subject to our evaluation of the returned items.

 

PHYSICAL STORE

2.1 If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a) Item(s) purchased must be presented at the cashier counter.

b) Item(s) return or exchange must be at the purchased outlet ONLY.


2.2 Cancellation by Customer (Non-Faulty Product).

No cancellation fees shall be applicable with NO valid reasons. Faulty/missing packaging or product box does not include in the refund process. Fees shall be applicable.

2.3 Cancellation by Customer (Faulty Product)

All product descriptions, information and measurement posted in the website are provided to help customer choose their product.

Product image as seen on the site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

 

2.4. Defective / Faulty Items

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

• Order ID (#XXXXXX)
• The matter of the issue (defective/faulty)
• Pictures or videos, whichever applicable
• Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.