REFUND POLICY

Tudung Ruffle Refund Policy 

Customer will ONLY get their full refund in the event of :

ONLINE STORE

• Customer received parcel with missing item(s), faulty item(s).
• Cancelled order with valid reason
• Item (s) ordered is out of stock.
• ‘Special case’ request which will be reviewed and finalized by management.
• It will take maximum 14 working days to process
• Items returned due to reasons such as no longer needed, change of mind, or unsuitable colour are not eligible for exchange.

To check the return and refund status, you may contact our customer care center via email at rufflepay@gmail.com.

PHYSICAL STORE

1. If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a) Item(s) purchased must be presented at the cashier counter.

b) Item(s) return or exchange must be at the purchased outlet ONLY.

c) Item(s) returned due to reasons such as no longer needed, change of mind, or unsuitable colour are not eligible for exchange.

2. Cancellation by Customer (Non-Faulty Product).

No cancellation fees shall be applicable with NO valid reasons. Fees shall be applicable.

3. Cancellation by Customer (Faulty Product)

All product descriptions, information and measurement posted in the website are provided to help customer choose their product.

Product image as seen on the site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

4. Defective / Faulty Items

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

• Order ID (#XXXXXX)
• The matter of the issue (defective/faulty)
• Pictures or videos, whichever applicable
• Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

5. Not Applicable for Innerwear & Accessories: For hygiene and safety reasons, refunds, exchanges, or store credit are not available for innerwear or accessories. Please review these items carefully before purchasing.