FREE POSTAGE FOR EVERY PURCHASES OF RM100 AND ABOVE

rEFUND POLICY

Ruffle plain and Ruffle basic is basically has a same shape and sizes. The differences is the material used. Ruffle plain is chiffon based while Ruffle basic is Korean voile based

Most of our hijab product is 45 inch square, except for Ruffle Royale which has a 48inch square in measurement

Backup order is actually another order to replace the original order if the requested product is not available or sold out. Backup order is important in order to maintain the smoothness of packaging and posting process since usually the most favorite product or color can be sold out in a short time.

It usually takes from 2 to 7 days for the product to arrive after payment has been made.

Yes of course! Head on to Tudung Ruffle, 2-11-2, Jalan Medan Pusat Bandar 8, Bangi Sentral Seksyen 9, Bandar Baru Bangi, 43650 Selangor.

No, the postage fee is excluded for the products price. But the fee is only according to the number of address only, regardless of how many items purchased. Postage to semenanjung is RM7 meanwhile to Sabah & Sarawak is RM10. E.g : Total cost including postage for 4 pieces of Chicnones to Skudai, Johor is RM203. *Reference: RM49 x 4 = RM196 + RM7 (postage fee Semenanjung) = RM203.

 

 

1.Tudung Ruffle Refund Policy 

Customer will ONLY get their full refund in the event of :

ONLINE STORE

  • Customer received parcel with missing item(s), faulty item(s).
  • Cancelled order with valid reason
  • Item (s) ordered is out of stock.
  • ‘Special case’ request which will be reviewed and finalized by management.
  • It will take maximum 14 working days to process

 

To check the return and refund status, you may contact our customer care center via email at rufflepay@gmail.com.

 

PHYSICAL STORE

1. If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a) Item(s) purchased must be presented at the cashier counter.

b) Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cancellation by Customer (Non-Faulty Product).

No cancellation fees shall be applicable with NO valid reasons. Fees shall be applicable.


3. Cancellation by Customer (Faulty Product)


All product descriptions, information and measurement posted in the website are provided to help customer choose their product.

Product image as seen on the site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

 

4. Defective / Faulty Items

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID (#XXXXXX)
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

 

 

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